NDAX — Secure Login

Getting Started

About NDAX Login & Security

Logging into your NDAX account is the gateway to managing digital assets, deposits, withdrawals, and trading. A secure login process helps protect your funds and personal data. Below you'll find clear, practical guidance: how to sign in, recommended security practices like multi-factor authentication, common troubleshooting steps, and how to recognize phishing attempts.

How to sign in

Enter the email address you used to register and your account password.
If you enabled 2FA, provide the temporary code from your authenticator app or hardware token when prompted.
On trusted devices, consider using the "Remember me" option for convenience, but avoid this on public or shared computers.
After successful login, review recent activity and verify any unfamiliar events immediately.

Security best practices

Enable two-factor authentication (2FA) — preferably via an authenticator app (TOTP) or hardware key. SMS 2FA is better than nothing but less secure than app or hardware options.
Create a strong passphrase: long, unique, and not reused across sites. Use a reputable password manager to generate and store it.
Enable account alerts (email and push) so you are notified of account changes, withdrawals, or password resets.
Keep your device and browser updated and avoid installing untrusted browser extensions.

Troubleshooting common login issues

If you forget your password, use the "Forgot password?" flow — you will receive a reset email. If you don’t receive email, check spam and ensure your email provider is functional.
Lost 2FA device? Follow the recovery procedures provided in your account settings or contact support with the required identity verification steps.
Repeated login failures can indicate a compromised account or automated attacks — change your password immediately and contact support.

How to spot phishing

Phishing attempts try to trick you into revealing credentials. Verify the website domain, avoid clicking suspicious links, and never enter secrets into unfamiliar pages. Genuine NDAX communications will not ask for your password over chat or social media.

Check the URL and certificate lock in the browser.
Be suspicious of urgent language requesting immediate action.
Do not download attachments from unknown senders or install unverified software claiming to "fix" your wallet.

Frequently asked questions

Can I use a hardware key for login?: Yes—hardware keys provide strong phishing-resistant two-factor authentication when supported.
What if I see unfamiliar withdrawals?: Immediately change your password, revoke API keys, and contact support. If funds were moved, follow the platform's incident procedures.
How often should I change my password?: Change it if you suspect exposure. With strong unique passwords and a password manager, frequent forced rotations are unnecessary unless a compromise is suspected.